Exam PMI-SP topic 2 question 58 discussion

Actual exam question from PMI's PMI-SP

Question #: 58
Topic #: 2

Tom works as the project manager for BlueWell Inc. He spends the majority of his time communicating with team members and the project stakeholders. Various communication skills are involved in the communication processes. Which communication skills are involved in this process? Each correct answer represents a part of the solution. Choose all that apply.

A. Internal and External
B. Vertical and Horizontal
C. Confronting and problem solving
D. Formal and Informal

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Suggested Answer: ABD 🗳️
These are some communication activities that Tom uses to communicate with the team and the stakeholders. Communications skills are part of general management skills and are used to exchange information. Communication has many dimensions: Written and oral, listening, and speaking Internal (within the project) and external (customer, the media, the public) Formal (reports, briefings) and informal (memos, ad hoc conversations) Vertical (up and down the organization) and horizontal (with peers) Communication is the most important skill that a project manager must possess. It is the single most important characteristics of a top-class project manager. Project managers must communicate well in order to integrate and maximize the performance of team members.
Oral and written communications are the backbone of every successful project. During different phases of a project, a project manager requires to communicate through different manners (for example, documentation, meeting updates, etc.) and he must ensure that the information communicated is explicit, clear, and complete.
C: It is a technique to resolve conflict that arises while communicating with different parties.

by jalaljaafarsalman at May 10, 2020, 8:38 p.m.

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jalaljaafarsalman

1 year ago

C, is more important than A,B, And D. Therefore the right answer should be C.

upvoted 1 times

sadig333

6 months, 2 weeks ago

C is a problem-solving technique

upvoted 1 times

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