Company A has set aside capital to invest an upgrade to their scheduling system. Documentation of the current structure was presented to the business analyst. However, the descriptions of certain steps are not documented clearly, and the business analyst has not been allowed to inspect the existing system. During elicitation, the business analyst asked questions of the schedulers as they performed functions in order to gain an understanding of the process.
Which type of elicitation technique did the business analyst use in this instance?
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