A technical project manager uses a directive approach with the team. Some team members are growing increasingly frustrated when their recommendations are not adopted by the project manager.
What should the project manager do to address this issue?
A.
Apply emotional intelligence (EI) skills, such as active listening, to understand the team's issues.
B.
Ask the team members to record their concerns in the lessons learned log for future action.
C.
Instruct the team members to self-organize and resolve any outstanding issues.
D.
Encourage the team to follow the project plan that was developed with team input.
Why the other options are incorrect:
B. Ask the team members to record their concerns in the lessons learned log for future action
❌ This delays resolution and avoids immediate engagement—it doesn't address the root issue now.
C. Instruct the team members to self-organize and resolve any outstanding issues
❌ This deflects responsibility. The project manager is the source of frustration and should take direct action.
D. Encourage the team to follow the project plan that was developed with team input
❌ While that may remind them of shared planning, it ignores the real-time communication breakdown and fails to address the core issue of feeling unheard.
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JesseChou_123
1 month, 1 week ago