Exam CAPM topic 1 question 470 discussion

Actual exam question from PMI's CAPM

Question #: 470
Topic #: 1

A software project has completed the first iteration, and the testing manager noted that some features were not incorporated and would not approve the software. The business unit manager who will use the software is satisfied with the software and wants to start the rollout.

What should the project manager do?

A. Ask the project team to resolve all of the open issues.
B. Escalate the issue to the project management office (PMO).
C. Escalate to the sponsor to decide when to commence the rollout.
D. Organize a meeting between the two managers.

Show Suggested Answer

Suggested Answer: D 🗳️

by JesseChou_123 at July 5, 2025, 4:59 p.m.

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JesseChou_123

1 month ago

Selected Answer: D

Why the other options are not ideal as first steps: A. Ask the project team to resolve all of the open issues This assumes the testing manager is entirely correct and bypasses the business manager’s acceptance — it ignores stakeholder alignment. B. Escalate the issue to the project management office (PMO) Escalating too early without trying conflict resolution undermines the project manager’s authority and bypasses standard stakeholder engagement steps. C. Escalate to the sponsor to decide when to commence the rollout Similar to B — escalation should be a last resort after internal resolution efforts have failed.

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