❌ Why the Other Options Are Incorrect:
B. ...and Cost of Quality
Cost of Quality (CoQ) is a tool/technique, not a process.
C. ...Customer Satisfaction...
Customer satisfaction is an objective/outcome, not a PMBOK-defined process.
D. ...Continuous Improvement...
Continuous improvement is a quality principle (linked to methodologies like Six Sigma), not a formal PMBOK process.
A. Plan Quality Management, Manage Quality, and Control Quality
upvoted 4 times
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A (35%)
C (25%)
B (20%)
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