Exam PgMP topic 1 question 390 discussion

Actual exam question from PMI's PgMP

Question #: 390
Topic #: 1

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.
What should the program manager do with the knowledge gained from this activity?

A. Include the lessons learned in the weekly program report
B. Update the communications management plan
C. Update the lessons learned database
D. Communicate the corrective action to the program sponsor

Show Suggested Answer

Suggested Answer: D 🗳️

by tsangckl at March 30, 2021, 7:56 a.m.

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tungdt

10 months, 2 weeks ago

C is correct

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[Removed]

1 year, 5 months ago

Selected Answer: C

C. Update the lessons learned database with the knowledge gained from this activity. The lessons learned database is the appropriate place to document insights, experiences, and best practices that have been identified during the program. This ensures that the knowledge can be accessed in the future by other programs or projects and contributes to the organizational knowledge repository. It's important to capture not only what the issues were, but also how they were addressed and what the outcomes of the corrective actions were.

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