During the execution phase of a program, a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects. What should the program manager do to address the situation?
A.
Review and update the detailed stakeholder list.
B.
Review and update the stakeholder engagement plan.
C.
Execute the component project's communications management plan.
To address the situation where a stakeholder did not receive critical communications about one of the component projects, the program manager should:
B. Review and update the stakeholder engagement plan.
The stakeholder engagement plan outlines how stakeholders are engaged and communicated with throughout the program. Reviewing and updating this plan can help ensure that all necessary stakeholders receive the appropriate communications at the right times, thereby addressing the issue raised by the stakeholder.
B. Review and update the stakeholder engagement plan.
The stakeholder engagement plan outlines the approach for engaging stakeholders and the information distribution strategy, including who needs to receive what communications, when, and how. If a stakeholder did not receive critical communications, it may indicate that the engagement plan is not effectively capturing all stakeholder information needs or there may be issues in the execution of the plan. Reviewing and updating this plan can ensure that communications are comprehensive and reach all relevant stakeholders.
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