During the execution phase of a program, a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects. What should the program manager do to address the situation?
A.
Review and update the detailed stakeholder list.
B.
Review and update the stakeholder engagement plan.
C.
Execute the component project's communications management plan.
To address the situation where a stakeholder did not receive critical communications about one of the component projects, the program manager should:
B. Review and update the stakeholder engagement plan.
The stakeholder engagement plan outlines how stakeholders are engaged and communicated with throughout the program. Reviewing and updating this plan can help ensure that all necessary stakeholders receive the appropriate communications at the right times, thereby addressing the issue raised by the stakeholder.
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