A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?
A.
Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.
B.
Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.
C.
Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.
D.
Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.
In the situation where the program manager for building the world's largest cruise ship is dealing with a conflict between two main sponsors regarding the number of food and beverage outlets onboard, the program manager should:
C. Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.
This approach is collaborative and involves all the key decision-makers. By presenting the market analysis to both sponsors and the steering committee, the program manager can facilitate a data-driven discussion. This meeting provides a platform for each party to voice their opinions and concerns, and for the program manager to guide them towards a consensus based on market research and program objectives. This method is effective in resolving conflicts by ensuring that decisions are made with full consideration of relevant information and stakeholder inputs.
It is C engage sponsor and committee to resolve and design the decision. D, is not correct. Program stakeholder can be anyone and they are not the party to make decision.
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