Exam PMP topic 1 question 549 discussion

Gonna go with B. None of these answers will ever be "Tell the team member to ____" They want you to approach it from the view of a servant leader.

As the project manager, it is important to establish communication channels and ensure that all requests are properly routed through the appropriate channels. The project manager should be the primary point of contact for all project communications and requests, and should coordinate with the team member to develop the dashboard and provide the executive with the status update. By directing the team member to route the request through the project manager, the project manager ensures that they are aware of all project activities and can properly manage project communications.

The executive’s request for a dashboard reflects a need for visibility and communication. Since the request was made informally and directly to a team member, it signals a potential gap in the communications management plan. To ensure consistency, transparency, and proper governance, the project manager should: Update the communications management plan to include how informal or ad hoc requests from stakeholders (especially high-level ones) will be handled Ensure all team members know how to route communication requests appropriately, without undermining project processes This action aligns the communication flow with project governance while respecting stakeholder needs.

D. Regarding B, informal communication couldn`t be the official communication method in project. Official communication method should be used.

one way that D would work is if the person who overheard the executive was NOT the project manager himself. This is an unclear answer. why the team member?

This option involves instructing the team member to politely redirect the executive’s request to the project manager. By doing so, the project manager can then take ownership of fulfilling the request—whether by preparing the dashboard themselves or coordinating with the team to do so. This ensures that all project-related communication flows through the appropriate channels, maintaining consistency, accuracy, and the project manager’s authority.

This is B. Reality is D. If you act like B, your desk will disappear.

As the project manager, it's important to ensure that all requests and changes go through the proper channels to maintain control and visibility over the project. Allowing team members to receive and fulfill ad-hoc requests from executives or stakeholders can lead to scope creep, confusion, and potential delays. By directing the team member to route the request through the project manager, you can: - Ensure that all requests are properly documented and prioritized - Maintain control over the project scope and objectives - Provide a single point of contact for stakeholders and executives - Keep the project team focused on the agreed-upon goals and tasks

PM is tha contact point for executive request the report

The project manager should **B. Update the communications management plan to include informal requests**. The communications management plan outlines how project communications will be planned, structured, monitored, and controlled. If executives are making informal requests, it's important to capture this in the plan to ensure that all communication needs are met and that there's a clear process for handling such requests. This can help prevent confusion, ensure that all stakeholders are kept informed, and maintain the integrity of the project management process.

B. Update the communications management plan to include informal requests. The reason being, a communications management plan outlines the methods, tools, frequency, and other parameters for how communication will occur during the project. When a stakeholder, in this case an executive, expresses a need for a specific type of communication (like a dashboard for project status), it's a cue for the project manager to ensure that the communications management plan reflects these needs to ensure clarity and consistency in future communications. It helps to prevent misunderstandings and ensures that all stakeholders receive the information they need in the format they prefer.

D. Tell the team member to route the request through the project manager

Including informal communication channels and ad-hoc requests in the communications management plan is essential to ensure effective communication within the project. Informal requests can arise during the course of a project, and having a plan to address them helps maintain transparency, accountability, and efficient collaboration.

The real world answer is D. For test purposes, I am not sure.

I will go with B as well.

B the correct answer