Exam PMP topic 1 question 520 discussion

Actual exam question from PMI's PMP

Question #: 520
Topic #: 1

During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version.
How can the project manager prevent this outcome in the new project?

A. Hire a team of external users to perform acceptance testing on the product
B. Define a user focus group as external stakeholders with a high influence on outcomes
C. Hire a consultant to perform a benefit analysis as an input to the project charter
D. Define a high-level risk and plan mitigation after completing the work breakdown structure (WBS)

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Suggested Answer: B 🗳️

by victory108 at Oct. 17, 2022, 12:29 p.m.

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josephsafiran

11 months, 1 week ago

Selected Answer: B

The project manager should **B. Define a user focus group as external stakeholders with a high influence on outcomes**. A user focus group can provide valuable insights into the user experience and help identify potential issues early in the project. This allows the project team to address these issues proactively, improving the likelihood of a successful product improvement. It's also important to maintain open lines of communication with this focus group throughout the project to ensure their feedback is continually incorporated.

upvoted 1 times

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emelba

1 year, 8 months ago

Selected Answer: B

The focus group is a qualitative technique for studying the opinions or attitudes of a public, used in projects to collect data.

upvoted 2 times

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Hung3102

1 year, 9 months ago

B. To prevent customers from complaining about an even worse user experience compared to the previous product version, the project manager should define a user focus group as external stakeholders with a high influence on outcomes. The user focus group should be involved throughout the project to provide feedback on the product's user experience, identify potential issues, and provide suggestions for improvement. This approach allows the project team to identify potential issues early on and make appropriate changes to prevent negative user experiences.

upvoted 3 times

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