During a monthly review meeting, a high-performing team member raised a concern about the quality feedback mechanism. The team member expressed that they are not able to deliver high-quality output.
What should the project manager do first?
A.
Request feedback from stakeholders about the quality delivery.
B.
Assign the work in consultation with the functional manager.
C.
Discuss this with the team and review the quality process.
D.
Assign the work based on the skill sets of team members.
Directly address the concern: Addressing the team member's concern firsthand demonstrates responsiveness and opens the door for a collaborative solution.
Gain collective insights: A team discussion allows for diverse perspectives on the quality feedback mechanism and can reveal broader issues beyond the individual's experience.
Review and improve processes: This provides an opportunity to analyze the existing quality process, identify potential bottlenecks or inefficiencies, and implement improvements.
The first step for the project manager should be to discuss the team member's concern with the entire team and review the quality process. This will allow the team to collectively understand the issues and identify any gaps or improvements needed in the quality feedback mechanism. By involving the whole team in the discussion, they can work together to find a solution and improve the quality of their output.
The project manager should have assigned the tasks based on the project needs from the project initiation.
the correct answer is C, the project manager must meet with the team to review ways for improving process.
option C is the most appropriate choice. The project manager should have a discussion with the team and review the quality process. This will allow the project manager to understand the specific concerns raised by the high-performing team member and evaluate the existing quality feedback mechanism. By involving the team in the discussion, the project manager can gather insights and ideas for improving the quality process, which can lead to better delivery of high-quality output.
I would go for A or C as a first step. What are your thoughts?
upvoted 4 times
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