Exam PMP topic 1 question 136 discussion

Firstly there is no conflict in this scenario. Secondly, the PM received request on workload that the team should handle to complete the project. So the PM's best cause of action to determine whether the team has capacity to perform the requested workload to complete the project. Which is why option A is the best answer for the scenario given. People are misconstruing the question as having conflict when it states that "there is a clear division regarding which pieces of the scope should be treated by global and local teams." This is not a conflict but concern about workload allocation to the team being that the teams is not collocated but diversified. Option A is my ride and die choice.

명확한 범위 구분이 있는 상황에서 다른 팀의 책임인 요청을 받았을 때, 프로젝트 관리자는 해당 요청을 정확한 책임 주체인 글로벌 팀으로 돌려보내거나 안내함으로써 정의된 범위를 유지하고 효과적인 프로젝트 관리를 수행해야함

Though the word "conflict" in Option B is a bit weird here, but A can't be the correct answer. The PM shouldn't accept tasks that his/her team is not supposed to handle.

From PMI Infinity. B. Evaluate and understand the cause of the conflict Rationale: Before taking any action, the project manager should first evaluate and understand why the requests intended for the global team are being directed to the local team. This step ensures clarity regarding the root cause of the issue, whether it's a misunderstanding of scope division, capacity limitations of the global team, or other factors. Once the cause is identified, an appropriate resolution can be implemented.

B. it's essential to understand why the requests that should be handled by the global team are being directed to the local team.

B evaluate

B. Evaluate and understand the cause of the conflict Before taking any action, it's important for the project manager to understand why these requests are being made and what is causing the conflict between the global and local teams.

Why not D? I received a request outside of my area of responsibility, so wouldn't it be a good idea to escalate it to the global team?

B. Evaluate and understand the cause of the conflict: It's essential to first understand why these requests are coming from the global team, even though there is a clear division of scope responsibilities between global and local teams. This step involves conducting a thorough analysis of the situation to determine the root causes of the conflict.

B. Evaluate and understand the cause of the conflict

Evaluate the conflict

Ans B. I dont know why people are confused about this. The Project Manager DOES NOT belong to the Global Team but part of the Local Country Team. When the Local team is receiving requests that should be handled by the Global team, why should the PM asses his/her team capacity and manage and absorb the workload. So answer clearly is B. There is a conflict here.

There is no conflict. The PM is part of the global team and has been receiving requests that his team is supposed to handle. Nothing about the local team responsibility. Answer A.

B. Evaluate and understand the cause of the conflict

Sorry but I don't understand where is the conflict. The text does not say that a local team is trying to offload work to the global team. "The project manager has been receiving requests that the global team SHOULD handle"...so it's global team job ti do it...no conflict...

B. Evaluate and understand the cause of the conflict. When faced with conflicting requests and responsibilities, it is essential for the project manager to assess the cause of the conflict. Understanding the underlying reasons can help identify potential solutions and address the situation effectively.

It is B