Exam PMP topic 1 question 762 discussion

Everything I have "Googled" states formal complaint starts the process of looking at the problem and moving forward to resolve the issue.

The project manager should encourage the neighbor to submit a formal complaint outlining their concerns. This allows for a clear documentation of the neighbor's objections, providing a basis for further investigation and resolution. It also promotes transparency and ensures that the concerns are addressed through the appropriate channels. Simply escalating the issue without a formal complaint may not provide the necessary details and documentation needed to assess and address the concerns.

Only A

C. Inform the neighbor that all of the project documentation has been approved. In this situation, the project manager should first inform the neighbor that all of the project documentation, including the initial project plans, has been approved. This communicates that the project is proceeding according to the approved plans and specifications. It's important to maintain transparency and provide evidence that the project is in compliance with the approved documentation. If the neighbor's concerns persist or if there are any valid issues that need to be addressed, it may be necessary to follow up with a more formal process, such as addressing complaints or engaging relevant stakeholders. However, the initial step is to provide assurance that the project is following the approved plans.

A. Ask the neighbor to submit a formal complaint about their concerns

The project manager should aim to resolve the issue in a professional and collaborative manner that addresses the concerns of the neighbor while still adhering to the project plans and goals. Options B and C do not address the neighbor's concerns and are not likely to lead to a resolution. Option D is inappropriate and not a professional way to handle a complaint from a neighboring business.

The most appropriate option would be A. This is because a formal complaint can help to document the neighbor's concerns and ensure that they are addressed appropriately. By asking the neighbor to submit a formal complaint, the project manager can also demonstrate that the project team is taking their concerns seriously and is willing to work with them to find a resolution.

It should be A because complaint needs to go via formal approach. Nobody can just come in say something in NOT right. If formal complaint is registered, then it will be looked into as to 1. what was the original plan 2. What actually was built 3. Then RCA (why ?)

Its C not A