Exam PMI-PBA topic 1 question 15 discussion

To analyze and resolve the discrepancy identified through user acceptance testing, the business analyst should create a fishbone diagram. A fishbone diagram, also known as a cause and effect diagram or Ishikawa diagram, is a tool used to identify the root cause of a problem. It is used to visually organize and analyze the potential causes of a problem by grouping them into categories and identifying the relationships between them. To create a fishbone diagram, the business analyst should identify the problem or discrepancy, and then brainstorm and categorize the potential causes of the problem. The causes can be organized into categories such as people, processes, materials, equipment, and environment. The business analyst can then draw lines from the problem to the various categories and add specific causes within each category.