Exam PMP topic 1 question 317 discussion

I agree with C because the project manager is developing for the product owner, not the customer. The project manager may not even know who the customer is

The project manager should B. Contact the customer’s project manager. This direct communication can help clarify the situation, understand the customer’s readiness, and discuss potential solutions or alternatives. It’s important to maintain open and direct communication with key stakeholders, especially when there are potential issues that could impact the project

B. Contact the customer's project manager.

B. Contact the customer's project manager. The project manager should directly communicate with the counterpart (i.e., the customer's project manager) to clarify and address any potential deployment challenges. This ensures effective communication and helps in coordinating efforts between the two parties.

Agreeing with Fyrus. This seems like an impediment.

I'll not go with C because the PO should focus on delivery value, not solving impediments. It seems an impediment.

I would go for C. In Agile, Product Owner represents the 'Voice of Customer', and from the scenoria, it's the product owner received the information, so it's more logical for them to communicate directly with the customer and to gather more details, discuss the situation, and assess the impact on the sprint planning. Then product owner can reprioritised the backlog. Plus, there's no much information about the customer's project manager.

C. Ask the product owner to inform the customer

The project manager should discuss the email with the product owner to determine if the release can be delayed or if the customer can be convinced to accept the new version

I would go for B. The PM should be always a SPOC for another PM unless someone else is appointed to play that role

Question vague as @&$. Picking Green Box B

the customer's project manager.... it's myself, isn't it? I am the only project manager in the project! So B has no sense for me, I would go for D, the customer's technical lead should give explanations about the issue

B. Contact the customer's project manager. The project manager should contact the customer's project manager to understand the reason for the delay and to determine if there are any issues that need to be addressed before the product increment can be deployed. This will give the project manager an opportunity to discuss any concerns or issues the customer may have and to develop a plan to address them. The project manager should also inform the product owner and the rest of the project team of the situation and discuss the potential impact on the project schedule and deliverables. It is not appropriate to ask the sales team or product owner to inform the customer as they may not have the necessary expertise or experience to address the customer's concerns. Contacting the customer's technical lead may not be the best approach as they may not have the authority to make decisions about the installation of the new version of the product.