Exam Certified Business Analyst topic 1 question 44 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 44
Topic #: 1

[All Certified Business Analyst Questions]

Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C: Customer” mean?

A. The customer should be Informed.
B. The customer should be consulted.
C. The customer should be responsible.

Show Suggested Answer

Suggested Answer: B 🗳️

by givagr at Feb. 28, 2023, 5:17 p.m.

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sfreesway

11 months ago

Selected Answer: B

https://trailhead.salesforce.com/content/learn/modules/business-process-mapping/understand-universal-process-notation This link tells you about what each resource is, when using UPN, RACI is how the resources are tagged In RACI C stands for consulted

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Puhi

1 year ago

Selected Answer: B

At first glance I also supported answer C, but cross-check with SF documentation reveals that answer B is the right one: "Resource: A resource in each activity box designates the who. Resources are tagged with RACI (responsible, accountable, consulted, and informed). Some teams choose to indicate who is “supporting” the work using a RASCI model." According to the above explanation, "C: Customer" should stay for Customer - consulted.

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VictorBlackforce

1 year, 3 months ago

C is the right answer. Source: https://trailhead.salesforce.com/content/learn/modules/business-process-mapping/understand-universal-process-notation

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Karthik2023i

1 year, 4 months ago

C is the correct answer. I use UPN and am confident that C is the right answer

upvoted 1 times

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Larson91

1 year, 5 months ago

"C" should be the answer . "C" in UPN, it indicates that the customer is responsible for performing the activity or task mentioned within that box. The customer is the primary actor or participant in that particular step of the process.

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givagr

1 year, 9 months ago

Selected Answer: B

Source: https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/learn-documentation-types-importance-documentation

upvoted 3 times

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