ExamTopics Logo
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 61 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 61
Topic #: 1
[All Certified Service Cloud Consultant Questions]

The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect a customer's interaction with a support agent while still providing relevant answers to the customer.
How can a consultant automate the use of suggested articles to accomplish this goal?

  • A. On-demand email to case
  • B. An email to case inquiry
  • C. Web-to-case question
  • D. While holding for a support agent
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by AviLord at March 7, 2023, 10:33 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
AviLord
Highly Voted 9 months ago
D. While holding for a support agent
upvoted 5 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel