Product A has the "One per unit" option selected within the Asset Conversion picklist. Users are reporting that when they modify the quantity for Product A on an amendment Quote, the following error displays:
"Product cannot be refunded. The quantity of Line # cannot decrease without a corresponding update."
What should the CPQ specialist co to ensure sales reps can edit the quantity of asset-based products within an amendment Quote?
Joel31113
Highly Voted 8 months, 2 weeks ago