Exam Certified Business Analyst topic 1 question 60 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 60
Topic #: 1

[All Certified Business Analyst Questions]

The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

A. Use cases
B. Object models
C. Current state analysis

Show Suggested Answer

Suggested Answer: C 🗳️

by Charliep at March 28, 2023, 2:02 p.m.

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Guts199

8 months, 3 weeks ago

Selected Answer: B

Most websites are saying B is the correct answer.

upvoted 1 times

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VictorBlackforce

11 months ago

Selected Answer: C

If the BA wants to know the business process that are already developed, then Current State makes more sense.

upvoted 2 times

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Aisha_Khalid

1 year, 3 months ago

Selected Answer: C

I believe it's C

upvoted 2 times

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wvbsdfb

1 year, 4 months ago

Answer is C https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/learn-documentation-types-importance-documentation

upvoted 3 times

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Charliep

1 year, 4 months ago

Selected Answer: C

If the current business process or domain is not well understood, the BA analyzes and documents the current state before scoping a project to improve upon it.

upvoted 2 times

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