An administrator recently implemented multi-factor authentication (MFA) with a standard security level selected. They are receiving cases that users are unable to log in.
What should the administrator do to troubleshoot?
A.
Change MFA to High Assurance.
B.
Reset the user passwords and ask them to try again.
C.
Check the session security level required at login on the user profile.
To troubleshoot why users are unable to log in after implementing multi-factor authentication (MFA) with a standard security level selected, the administrator should check the session security level required at login on the user profile (Option C).
The session security level required at login is a user profile setting that controls the security level required for a user to log in to Salesforce. When MFA is enabled, the session security level must be set to "High Assurance" to ensure that users are prompted for MFA verification during login. If the session security level is set to a lower level, such as "Standard," users will not be prompted for MFA verification and may not be able to log in.
Option A, changing MFA to High Assurance, may be a possible solution if the session security level is already set to High Assurance, but would not be the best first step in troubleshooting the issue.
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tMana
8 months ago