Exam Certified Advanced Administrator topic 1 question 183 discussion

C. Add an entitlement template to the product for phone support. To automatically provide phone support to customers who purchase a specific software product, the administrator should add an entitlement template to that product. An entitlement template is a collection of settings that determine the terms and service level of the entitlement. The entitlement template can be configured to include phone support for the specific product, and it will automatically apply to any customer who purchases that product. This will ensure that the customer receives the phone support they are entitled to, without the need for any additional manual steps.