Exam Certified Advanced Administrator topic 1 question 14 discussion

Actual exam question from Salesforce's Certified Advanced Administrator

Question #: 14
Topic #: 1

[All Certified Advanced Administrator Questions]

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

A. Merge the duplicate contacts and then merge the duplicate accounts
B. Merge the duplicate accounts and the duplicate contacts will be merged automatically
C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
D. Merge the duplicate accounts and then merge the duplicate contacts

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Suggested Answer: D 🗳️

by tMana at March 29, 2023, 2:27 p.m.

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SabrinaMack

7 months, 4 weeks ago

Selected Answer: C

When merging accounts in Salesforce, if there are duplicate contacts associated with the accounts, Salesforce provides the option to merge those duplicate contacts at the same time. This is done by checking the option to merge related contacts when merging the accounts.

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tMana

1 year, 4 months ago

D. Merge the duplicate accounts and then merge the duplicate contacts using the Salesforce merge feature. When using the Salesforce merge feature to merge duplicate records, it is generally recommended to merge the parent records first and then merge the child records. In this scenario, the duplicate account records should be merged first, and then the duplicate contact records can be merged.

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