Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce? (Choose two.)
A.
Expose the case feeds option on the company's website
B.
Offer a Chat button on the company website
C.
Enable Chatter Questions in the company's Customer Community
D.
Enable the Service Cloud Console app on the company website
The correct answers are B and C.
B. Offering a chat button on the company website can allow customers to submit support requests in real-time through chat sessions with customer service representatives.
C. Enabling Chatter Questions in the company's Customer Community allows customers to submit support requests through a Q&A format. This can help to reduce the workload of customer service representatives by allowing customers to answer each other's questions.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
tMana
8 months, 1 week ago