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Exam Certified Business Analyst topic 1 question 30 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 30
Topic #: 1
[All Certified Business Analyst Questions]

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team s business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

  • A. Shows tangible impact from changes to processes
  • B. Proves processes are out of date and require a new solution
  • C. Compares processes against CK's closest competitors
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Suggested Answer: A 🗳️
by gixenmixen at April 5, 2023, 10:41 a.m.

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gixenmixen
Highly Voted 1 year, 8 months ago
Selected Answer: A
By establishing a baseline and tracking progress against that baseline, it becomes possible to see the tangible impact that changes to processes have on the business
upvoted 7 times
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sivasakthe
Most Recent 9 months, 4 weeks ago
I vote for C
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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