Exam Certified Business Analyst topic 1 question 81 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 81
Topic #: 1

[All Certified Business Analyst Questions]

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NIO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholder?

A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
B. A SIPOC (Suppliers, Inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
C. A business process map detailing the existing step-by-step Quote-to-Cash process

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Suggested Answer: A 🗳️

by wvbsdfb at April 5, 2023, 12:47 p.m.

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lena989

9 months ago

Selected Answer: A

Option A: A Capability Map Detailing the Functionality of Salesforce and AppExchange Quote-to-Cash Products is the most suitable document to present to the executive stakeholder. This choice directly addresses the interest in exploring automation by highlighting available technological solutions and their capabilities. It provides the necessary high-level information that can help the executive understand what tools are available, how they can be integrated into the current system, and what benefits they might offer in terms of automating the Quote-to-Cash process. This approach will equip the executive with the information needed to make informed decisions about potential investments in technology that can streamline operations, enhance efficiency, and possibly improve revenue management.

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