Exam Certified Business Analyst topic 1 question 48 discussion

Actual exam question from Salesforce's Certified Business Analyst

Question #: 48
Topic #: 1

[All Certified Business Analyst Questions]

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

A. Universal Process Notation (UPN)
B. Entity Relationship Diagram (ERD)
C. Cross-functional flowchart

Show Suggested Answer

Suggested Answer: A 🗳️

by Jude1337 at April 5, 2023, 7:05 p.m.

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Jude1337

Highly Voted 1 year ago

Selected Answer: A

"A" A UPN diagram: Encapsulates every level of a process, from a top-level overview down to detailed, actionable diagrams. Can be viewed online and embedded within apps. Can be created collaboratively. Can have a broad or narrow scope. Supports regulatory and compliance considerations. Provides context for metrics and management decisions. https://trailhead.salesforce.com/de/content/learn/modules/business-process-mapping/understand-universal-process-notation

upvoted 5 times

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Alokv

Most Recent 10 months, 1 week ago

Correct answer is A.

upvoted 1 times

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Exam Certified Business Analyst topic 1 question 48 discussion

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Jude1337

Alokv

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