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Exam Certified Business Analyst topic 1 question 111 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 111
Topic #: 1
[All Certified Business Analyst Questions]

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views, the sales manager prefers to keep the recently viewed list as their default list. When the manager realizes they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help.
What are the next steps the business analyst should take?

  • A. Recommend that the user submit a ticket related to the field creation.
  • B. Document the desired outcome and research the impact of making a change.
  • C. Research AppExchange solutions that offer customization options.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by wvbsdfb at April 12, 2023, 11:58 a.m.

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lena989
3 weeks, 1 day ago
Selected Answer: B
comment
upvoted 1 times
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sfreesway
4 months ago
Selected Answer: B
Not A: Why are they submitting a ticket about field creation when the question infers its already been made, just needs to be added to list views Not C: BA hasnr checked if they need to do so or what will happen if they do go ahead with the changes B: Manager has asked for a change you should document it and look at how long it will take to do so OR if its even possible to do so
upvoted 1 times
...
Guts199
5 months, 3 weeks ago
Selected Answer: B
Other websites are reffering to B.
upvoted 1 times
...
wvbsdfb
1 year, 1 month ago
A does not make sense, I believe the correct answer is C
upvoted 2 times
...

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C (25%)
B (20%)
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