Exam Certified Service Cloud Consultant topic 1 question 48 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 48
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Ursa Major Solar sells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

A. Workforce Engagement Self Scheduling
B. Omni-Channel Routing
C. Visual Remote Assistant
D. Field Service Scheduler

Show Suggested Answer

Suggested Answer: C 🗳️

by Iryna_0107 at April 17, 2023, 5:42 p.m.

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Mims22

Highly Voted 1 year, 1 month ago

C is correct. I have implemented VRA for a company and this means real time video conversation with the customer without having to dispatch workers at high cost or having to wait weeks for an on-site appointment. So this will improve the support experience.

upvoted 10 times

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mou2206

Highly Voted 11 months, 1 week ago

Selected Answer: C

https://help.salesforce.com/s/articleView?id=sf.fs_intro_visual_assistance.htm&type=5

upvoted 5 times

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EliasSF

Most Recent 1 year, 2 months ago

The answer is D https://www.salesforce.com/form/demo/lightning-scheduler/?d=7013y000002pcFH&nc=7013y000002K8u7&DCMP=KNC-Google&ef_id=CjwKCAjw6IiiBhAOEiwALNqncayqtreVfF0UNmo3Tyh7yuP1oe9RSQrIQ426Yv5QgZ7jMmzBT0tdnxoC3fMQAvD_BwE:G:s&s_kwcid=AL!4604!3!549907917781!p!!g!!salesforce%20scheduler&gclid=CjwKCAjw6IiiBhAOEiwALNqncayqtreVfF0UNmo3Tyh7yuP1oe9RSQrIQ426Yv5QgZ7jMmzBT0tdnxoC3fMQAvD_BwE

upvoted 2 times

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Iryna_0107

1 year, 2 months ago

C. I think answer 'Visual Remote Assistant' fits better https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_242_customer_engagement_vra.htm&release=242&type=5

upvoted 4 times

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