Exam Certified Service Cloud Consultant topic 1 question 72 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 72
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.

What is the recommended method to meet the requirement?

A. Article Translation
B. Chatter Answers
C. Data Category Visibility
D. Data Category Groups

Show Suggested Answer

Suggested Answer: C 🗳️

by EliasSF at April 21, 2023, 4:52 p.m.

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EliasSF

Highly Voted 1 year, 1 month ago

The answer is D... the questions is stating location and product which can be created with Category Groups https://help.salesforce.com/s/articleView?id=sf.category_whatis.htm&type=5

upvoted 5 times

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Bolumighty

Most Recent 8 months, 2 weeks ago

Selected Answer: C

https://help.salesforce.com/s/articleView?id=sf.category_visibility_whatis.htm&type=5

upvoted 2 times

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Sammy41

12 months ago

User will not be able to see data categories if Data Category Visibility is not mentioned so answer will be C

upvoted 2 times

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