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Exam Certified Experience Cloud Consultant topic 1 question 35 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 35
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

What are two ways a question can be escalated to a case? (Choose two.)

  • A. Manually by a moderator selecting “Escalate to Case” in the feed
  • B. Automatically via Case Assignment Rules
  • C. Automatically via Process Builder by meeting specified criteria
  • D. Manually by users commenting “Escalate”
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Suggested Answer: AC 🗳️
by Oferd at May 21, 2023, 11:58 a.m.

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Oferd
6 months, 3 weeks ago
Can esclatate to a case not only by process builder - also by flows https://help.salesforce.com/s/articleView?id=sf.questions_qtc_overview.htm&type=5
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