Chat setup flow in the Service Console is specifically designed for setting up and configuring live chat for your website and communities. It provides a streamlined process for creating chat buttons, deploying them to your sites, and managing chat sessions.
A. Service Channel and Chatter
Service Channel allows administrators to set up and manage different channels for customer support, including chat. By configuring a chat channel in Service Setup, customers can access live chat support directly from the community. Additionally, Chatter can be used to facilitate communication between support agents and customers, providing a seamless chat experience within the community environment.
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