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Exam Certified Experience Cloud Consultant topic 1 question 98 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 98
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

  • A. Service Channel and Chatter
  • B. Service Console and Service Channel
  • C. Experience Builder and Chatter
  • D. Chat setup flow in the Service Console
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Suggested Answer: B 🗳️
by cody3032 at June 17, 2023, 7:20 p.m.

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Me_71421
1 week, 6 days ago
Selected Answer: A
A. Service Channel and Chatter Service Channel allows administrators to set up and manage different channels for customer support, including chat. By configuring a chat channel in Service Setup, customers can access live chat support directly from the community. Additionally, Chatter can be used to facilitate communication between support agents and customers, providing a seamless chat experience within the community environment.
upvoted 1 times
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pgsf
7 months ago
Selected Answer: D
D is the correct answer
upvoted 1 times
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cody3032
10 months, 3 weeks ago
Selected Answer: D
Believe D is supposed to read "Chat Agent Guided Setup Flow and Service Console" which would be the correct answer here.
upvoted 1 times
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