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Add a Channel Menu to Your Site
Start conversations with your customers using the channels they prefer. You can customize their choices in an Embedded Service Channel Menu. Agents can respond in their Service Console where all the benefits of Service Cloud are at their fingertips
A is correct. https://help.salesforce.com/s/articleView?id=sf.embedded_chat_channel_menu.htm&type=5
upvoted 4 times
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