ExamTopics Logo
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 1 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 1
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  • A. On-Demand Email-to-Case
  • B. An AppExchange package
  • C. Web-to-Case
  • D. Email-to-Case
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Dani_V at July 31, 2023, 8:15 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Shasha12332
8 months, 2 weeks ago
Since third party apps cant be installed inside employee machine so on-demand would be used cause On-Demand Email-to-Case runs on the Salesforce platform so no email agent installation is required. This will work outside of the firewall.
upvoted 2 times
...
Dani_V
9 months, 2 weeks ago
Selected Answer: A
agree: https://stories.salesforcecodex.com/2023/03/salesforce/difference-between-on-demand-email-to-case-and-email-to-case/
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago