Exam Certified Service Cloud Consultant topic 1 question 36 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 36
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Universal Containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two features should the consultant recommend as part of the deployment? (Choose two.)

A. Enable the Moderation feature to automatically create cases from posts.
B. Create and assign permission sets to give agents social account access.
C. Add two Twitter or Facebook accounts.
D. Retrieve Social Studio credentials.

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Suggested Answer: BC 🗳️

by Dani_V at July 31, 2023, 10:14 a.m.

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billythegoat

7 months ago

The correct answers are: B. Create and assign permission sets to give agents social account access. C. Add two Twitter or Facebook accounts. Explanation: B. Create and assign permission sets to give agents social account access: Permission sets are necessary to grant agents access to social media accounts and manage social interactions. This allows agents to interact with customers and create cases directly from social posts. C. Add two Twitter or Facebook accounts: The Social Customer Service Starter Pack allows integration with up to two social media accounts (e.g., Twitter or Facebook) for monitoring and interacting with customers. This is a key feature for promoting the brand and providing proactive support.

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Dani_V

11 months, 2 weeks ago

Selected Answer: BC

https://help.salesforce.com/s/articleView?id=000392856&type=1

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