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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 5 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 5
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?

  • A. Standard Email-to-Case
  • B. Omni-Channel routing
  • C. Web-to-Case forms
  • D. On-Demand Email-to-Case
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by gekexak257 at Aug. 3, 2023, 5:23 p.m.

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ManoranjanM
1 year, 1 month ago
Selected Answer: D
Number of Email to cases depends on the number of licenses.
upvoted 1 times
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Random_1
1 year, 1 month ago
Selected Answer: C
Web to case has a daily limit of 5000 cases in 24 hour period Email to case has a daily limit of 2500 cases in 24 hour period Both options have 25 mb attachment limit
upvoted 1 times
paddy95
1 year, 1 month ago
Web-to-Case does not allow any attachments, therefore it's incorrect
upvoted 5 times
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sanyl
1 year, 2 months ago
I got this question in exam but size of attachment was 40MB. So can the answer be Web to Case in that case?
upvoted 1 times
blauerlufus
11 months, 2 weeks ago
I got this question too. The correct answer is "Create Case Form on Experience Cloud".
upvoted 2 times
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paddy95
1 year, 1 month ago
I doubt that as the Web-to-Case does not allow any attachments
upvoted 1 times
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gekexak257
1 year, 4 months ago
Selected Answer: D
"based on the number of user licenses (currently 1,000 times the number of user licenses)." has an email size limit of 25MB.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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