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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 108 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 108
Topic #: 1
[All Certified Service Cloud Consultant Questions]

A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve the efficiency of this operation.

What are two recommended Service Cloud features that work together to improve the process? (Choose two.)

  • A. Global Quick Action
  • B. Email Templates
  • C. Macros
  • D. Quick Text
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Suggested Answer: BC 🗳️
by claryuan at Aug. 23, 2023, 3 a.m.

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Chosen Answer:
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Nelo72
10 months ago
Selected Answer: BC
It has to be BC
upvoted 2 times
...
Bolumighty
10 months, 3 weeks ago
Selected Answer: BC
BC is the right answer
upvoted 1 times
...
claryuan
12 months ago
Should be B & C
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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