Exam Certified Experience Cloud Consultant topic 1 question 137 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant

Question #: 137
Topic #: 1

[All Certified Experience Cloud Consultant Questions]

Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.

Which user licenses should the implementation practitioner recommend for third-party staff?

A. Customer Community Plus
B. Customer Community
C. Customer Identity
D. Partner Community

Show Suggested Answer

Suggested Answer: D 🗳️

by kaybabs at Aug. 31, 2023, 5:08 a.m.

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OllyWirban

7 months, 3 weeks ago

Selected Answer: D

Answer D, because this license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

upvoted 3 times

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Me_71421

9 months, 2 weeks ago

Selected Answer: A

A. Customer Community Plus The Customer Community Plus license provides access to advanced features within Salesforce Communities, including the ability to create and manage cases. It also offers additional customization options and features compared to the standard Customer Community license. This license type allows third-party staff to create cases on behalf of UMS customers while providing them with the necessary functionality for managing low-severity tickets. Option B, Customer Community, may not provide the required features and flexibility for managing cases effectively.

upvoted 2 times

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kaybabs

1 year, 5 months ago

Selected Answer: B

This should be B. Only cases need to be created. Answer should be Customer Community

upvoted 2 times

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