Northern Trail Outfitters is sending email messages using Marketing Cloud Connect through the Sales Cloud user interface. All of their sends initiated from Sales Cloud have a status of failed. What should the consultant do to diagnose the issue?
A.
Ensure the System User is assigned the Standard User Profile.
B.
Change the connection option to Scope by User.
C.
Initiate a log to troubleshoot package-related API calls.
D.
Manually clear the OAuth token to refresh the connection.
confusing between between A and C
as for A: In case the status shows “Failed: Not approved for access” (Or “Failed: Not approved”), The profile or permission set assigned to that user is required to be added to Permitted Users under Connected Apps policy settings for Marketing Cloud Connect .
https://help.salesforce.com/s/articleView?id=000380463&type=1
As for C: Marketing Cloud Connect includes an option for logging all package-related API calls and associated details, which is useful for monitoring and troubleshooting. Enable the log through the Marketing Cloud Connect Configuration page.
https://help.salesforce.com/s/articleView?language=en_US&id=sf.mc_co_initiate_log.htm&type=5
MAYBE C IS BETTER???
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
sfyyyyy
7 months, 3 weeks ago