ExamTopics Logo
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 85 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 85
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store attachments to the case record.

Which channel should a consultant recommend to meet these requirements?

  • A. Social Customer Service
  • B. Web-to-Case
  • C. Email-to-Case
  • D. Chat
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by paddy95 at Oct. 15, 2023, 8:35 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
paddy95
10 months, 1 week ago
Selected Answer: D
Why D is wrong answer?
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel