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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 2 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 2
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Which search mechanism should be used to find case comments from within the Lightning Service Console?

  • A. Global Search
  • B. Comments List View
  • C. Comment Search Component
  • D. Search Utility Component
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Suggested Answer: A 🗳️

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Ajay0105
5 days, 8 hours ago
Selected Answer: A
he most effective search mechanism to find case comments from within the Lightning Service Console is A. Global Search. Here's why: Global Search: This is the universal search bar at the top of the Salesforce interface. It allows you to search across most standard and custom objects, including Case Comments. When you type in keywords, it will surface relevant case comments along with cases, contacts, and other records.
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DaniRuns
6 days, 4 hours ago
Selected Answer: D
The question specifies from within the Lightning Service Console, the Global Search has a broad approach searching through different objects and fields.
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A (35%)
C (25%)
B (20%)
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