Exam Certified Sales Cloud Consultant topic 1 question 70 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant

Question #: 70
Topic #: 1

[All Certified Sales Cloud Consultant Questions]

Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship.
Which two potential solutions can the Consultant recommend? (Choose two.)

A. Implement the Account Contact Role feature.
B. Add an Influencing Contact multi-select picklist field on the Account.
C. Add a Lookup field to Contacts to indicate Influential Contacts.
D. Track time invested in a custom field for each contact.

Show Suggested Answer

Suggested Answer: AB 🗳️

by sgeedi at Jan. 10, 2024, 2:40 p.m.

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sgeedi

Highly Voted 1 year ago

A, C in my opinion

upvoted 5 times

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Rxs_sxV

Most Recent 1 month, 2 weeks ago

Selected Answer: AC

Can someone explain to me why A (also correct in my opinion) and B are the correct answers? B makes no sense to me. Instead of B, I think C would be correct...

upvoted 1 times

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2683cc2

5 months, 3 weeks ago

Selected Answer: A

A and C if I have to pick another one. B would be a terrible idea

upvoted 1 times

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sleepyjin

6 months, 2 weeks ago

Selected Answer: AC

A. Implement the Account Contact Role feature: The Account Contact Role feature allows sales executives to define the role of each contact within an account (e.g., Decision Maker, Influencer). This helps the team identify and focus on influential contacts who are critical for advancing the business relationship. C. Add a Lookup field to Contacts to indicate Influential Contacts: Adding a custom Lookup field to Contacts allows the team to flag or link influential contacts directly on the record. This can serve as a clear indicator of their importance within the sales process and ensure sales executives target the right individuals.

upvoted 1 times

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rbarrish

11 months ago

Multi picklists require much upkeep whereas you can change the influencing contact easily with a lookup field on the contact to another contact.

upvoted 3 times

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