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Exam Certified Service Cloud Consultant topic 1 question 3 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 3
Topic #: 1

[All Certified Service Cloud Consultant Questions]

Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specified amount of time.
What approach should a consultant recommend to meet these requirements?

A. Use Process Builder with Scheduled Actions.
B. Enable Omni-Channel Routing.
C. Configure Case Escalation Rules.
D. Define Entitlements and Milestones.

Show Suggested Answer

Suggested Answer: D 🗳️

by kemaf1 at Jan. 27, 2024, 12:38 p.m.

Comments

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ddgji

3 months ago

I took the exam on 1/22/2024 with 959 points, so I can confirm this dump is valid. 95% of the questions were from here.>>> http://surl.li/pykar Your should just check the comments and not blindly accept the main soulution given below the questions. Thanks Exam TOpics

upvoted 2 times

Odonke2

1 week, 5 days ago

There is only 65 questions on the exam, you can't have 959 points. I guess it's a spam, don't klick on it.

upvoted 1 times

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kemaf1

3 months, 1 week ago

agree: https://bit.ly/salesforceOFFICIAL