Exam ADM-201 topic 1 question 1045 discussion

Work flow rule

Workflow email alert - designed for Notifications to interested parties. runs when A case or lead is created or edited. Auto-response rules - designed for Initial response to the contact who created a case or the person who submitted the lead on the web. Runs when A case or lead is created. So answer is C - Workflow rule.

Answer is C (Workflow Email Alert), as Auto-response is only for Creation of Leads and cases https://help.salesforce.com/s/articleView?id=sf.rules_differences_auto_workflow.htm&type=5

Workflow Rule

Workflow rule

Here's where I'm confused. The question say 'an email to the Case Contact', and the case contact is the customer. Workflow can't send an outbound email, only email alerts, so it shouldn't be the answer. There's also a setting in auto response that can be configured to send an email to the customer when the Case = Closed. However, I tried it and it doesn't work. The email that's sent is the same 'Thanks for submitting a ticket' template, even though I setup a new one. (I could have done it wrong, I'm not 100% on that feature) So which answer is it, and can someone please explain?

when it is send to customer it is case auto response rule and when it is send to salesforce user it is workflow rule.

Definitely workflow , Auto response is used when case or leads are created

workflow rule.

Workflow email elert - workflow rule Runs when a case or lead is created or edited. Auto-response rule - Runs when a case or lead is created