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Exam Certified Service Cloud Consultant topic 1 question 53 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 53
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

  • A. On-Demand Email-to-Case
  • B. Email-to-Case
  • C. Web-to-Case
  • D. Outlook Integration
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Suggested Answer: B 🗳️
by Aljeiroudi at March 11, 2024, 11:02 a.m.

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Aljeiroudi
1 year, 5 months ago
why not Web-to-Case? When do we use each one of them?
upvoted 1 times
AbelPalma
10 months, 1 week ago
Because the key is when mentioned "larger than 34 MB", taking a look around internet I found that Email-to-case can accept emails larger than 25 MB, and Web-to-case used in the traditional way doesn't accept attachment just if you create a visual force or something like that
upvoted 1 times
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C (25%)
B (20%)
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