Exam Certified Experience Cloud Consultant topic 1 question 135 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant

Question #: 135
Topic #: 1

[All Certified Experience Cloud Consultant Questions]

Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.

Which template should CK use to give customers the access they need?

A. Build Your Own
B. Help Center
C. Microsite
D. Account Portal

Show Suggested Answer

Suggested Answer: D 🗳️

by Me_71421 at April 17, 2024, 11:54 a.m.

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Kbott

7 months, 1 week ago

Selected Answer: D

Answer B - Help Centre does not include cases or managing accounts. An Account Portal meets this requirement

upvoted 1 times

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Me_71421

1 year, 1 month ago

Selected Answer: D

The Account Portal template is designed to provide customers with access to their accounts and related functionalities, such as managing account details, creating and managing cases, and accessing knowledge base articles. This template is well-suited for subscription-based models where customers need to manage their accounts, submit support requests, and access resources.

upvoted 3 times

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