Exam Certified Experience Cloud Consultant topic 1 question 47 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant

Question #: 47
Topic #: 1

[All Certified Experience Cloud Consultant Questions]

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow record pages for custom objects out-of-the-box.
B. Customer Community Plus license allows only up to 2 million users per org.
C. Customer Service template does not allow downloading documents out-of-the-box.
D. Customer Community Plus license does not allow access to custom objects.

Show Suggested Answer

Suggested Answer: B 🗳️

by Me_71421 at April 18, 2024, 3:40 p.m.

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a_normal_user_2408

3 months, 3 weeks ago

Selected Answer: B

Answer is B as Customer community licenses are recommended upto 1 million users . https://help.salesforce.com/s/articleView?id=platform.users_license_types_communities.htm&type=5

upvoted 1 times

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f74dee5

8 months, 3 weeks ago

I think answer should be A The correct answer is: A. Customer Service template does not allow record pages for custom objects out-of-the-box. Explanation: This limitation means that without customization, the Customer Service template cannot display pages for custom objects, which may be an issue for UC if they want customers to interact with custom object data (such as “Purchases”). Option B (Customer Community Plus license allows only up to 2 million users per org) is not correct, as this license can support a higher user count if required.

upvoted 2 times

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Me_71421

1 year, 3 months ago

Selected Answer: D

D. Customer Community Plus license does not allow access to custom objects. While the Customer Community Plus license provides robust features for customer self-service, it does have limitations regarding access to custom objects. If UC's self-service site relies heavily on custom objects, such as storing purchase information or other custom data, the inability for Customer Community Plus users to access these custom objects could hinder the functionality and user experience of the site. Partner Community, Channel Account, or Customer Community Plus= 1+ million (NUMBER OF USERS PER ORG)

upvoted 2 times

SBESBE

8 months, 3 weeks ago

CCP allow 10 custom object ->

upvoted 3 times

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