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Exam Certified Experience Cloud Consultant topic 1 question 116 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 116
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics? (Choose two.)

  • A. Manually add one or more topics to each article within Workspaces.
  • B. Establish automatic topic assignment of topics to specified data categories within workspaces.
  • C. Allow guest users to tag displayed articles with relevant topics on a public page.
  • D. Select the appropriate topics on the Knowledge tab within Lightning Experience.
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Suggested Answer: BC 🗳️
by Me_71421 at April 22, 2024, 2:42 p.m.

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Me_71421
1 week, 6 days ago
Selected Answer: AB
The correct options are: A. Manually add one or more topics to each article within Workspaces. - Within Workspaces, consultants can manually associate articles with topics by selecting relevant topics for each article. This allows for precise categorization and organization of the knowledge base content. B. Establish automatic topic assignment of topics to specified data categories within workspaces. - Consultants can set up automatic topic assignment based on specified data categories within Workspaces. This ensures that articles are associated with relevant topics based on predefined criteria, streamlining the topic assignment process and maintaining consistency in topic categorization.
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