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Exam ADM-201 topic 2 question 44 discussion

Actual exam question from Salesforce's ADM-201
Question #: 44
Topic #: 2
[All ADM-201 Questions]

Which two actions should an administrator perform with Case escalation rules? (Choose two.)

  • A. Re-assign the Case.
  • B. Change the Case Priority.
  • C. Re-open the Case.
  • D. Send email notifications.
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Suggested Answer: BD 🗳️
by FLSH at June 20, 2024, 12:32 a.m.

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FLSH
Highly Voted 1 year ago
should be A and D
upvoted 7 times
...
atticpc
Most Recent 2 months ago
Selected Answer: AD
• Case escalation rules can perform several key actions when a case meets the defined criteria for escalation: Reassign the case to another support representative or support queue. Send notification emails to the new assignee, the current case owner, and other specified recipients. These rules help automate the escalation process, ensuring timely resolution of cases that remain open beyond a specified period.
upvoted 1 times
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dqtien1
10 months ago
shoud be AD
upvoted 3 times
...
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C (25%)
B (20%)
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